IGOGO Account and Data Deletion Request
At IGOGO, we respect your privacy and give users control over their personal data. If you wish to delete your account and associated data from our platform, you may submit a request using the process described below.
Requesting Account Deletion
If you would like to permanently delete your IGOGO account and related data, please send a deletion request through our support page:
Contact Page:
https://igogo.com.ng/contact-us
When submitting your request, please include the following information:
Your registered email address
Your IGOGO username
Your phone number associated with the account
A clear request stating that you want your account and data deleted
Our support team will review and process your request.
What Happens When Your Account is Deleted
Once your request is verified and processed, the following actions will occur:
Your IGOGO account will be permanently removed from our system.
The following data will be deleted:
Account profile information (name, email address, phone number, profile image)
Login credentials
Messages and conversations
Product listings created by the user
Uploaded images and media
Wallet data associated with the account
Delivery and order history linked to the account
After deletion, your account will no longer be accessible and cannot be recovered.
Data That May Be Retained
Certain information may be retained for a limited period when required for:
Legal compliance
Fraud prevention
Financial record keeping
Dispute resolution
Examples of data that may be temporarily retained include:
Transaction records
Payment references
Security logs
This data is retained only for the period required by applicable laws or operational needs and is not used for any other purpose.
Processing Time:
Account deletion requests are typically processed within 3–7 business days after verification.
You may be contacted by our support team if additional verification is required before deletion.
Security and Verification
To protect users, we may request verification to confirm that the deletion request is submitted by the legitimate account owner.
This may include confirming:
Email ownership
Phone number associated with the account
Contact Us:
If you have questions regarding account deletion or data privacy, please contact us through:
Support Page:
https://igogo.com.ng/contact-us
Updates to This Policy
We may update this page periodically to reflect changes in our services or legal requirements. Any updates will be published on this page.